What it does
A manager presses Send feedback requests; each recent till sale's customer gets your message with their own link, and their answer lands on your iVendNext.
What it does
- A rule: the name your customers read, the question and three answers in their language, the days back a press reaches, the days a link stays open, its POS Profiles.
- One request per customer a press, their latest sale; never the walk-in customer, a return, someone asked in the rule's days or someone who asked to stop.
- Your own Notification sends each by SMS, or email or WhatsApp where you have them set up. The page shows your name, the date and the question, never the customer's.
- One answer per sale, kept with its comment; a report lists the answers by store.
How to set it up
- Make the app's user: Is Desk User, only the role IVENDNEXT PSF Integration (the install makes it), no User Permissions; generate its API key.
- In Role Permissions Manager, give that role Read on POS Invoice, POS Profile and Customer; give IVENDNEXT PSF Manager Select on POS Profile, and that role to your managers.
- Make a Notification on IVENDNEXT PSF Request, on New: channel SMS to field mobile (with your SMS Settings), or Email to field email; its message holding {{ doc.link }}.
- In IVENDNEXT PSF Rule, add a rule.
- In Retail Extension Subscription, open Post-sale feedback: read what it sends, tick the consent, switch it on. In Retail Desk Action, switch Send feedback requests on.
- On IVENDNEXT PSF Feedback feed, choose that user as Application User; in the App library open Details, press Connect again. Test with your own number.
Good to know
- Each press sends the user and rules' names to post-sale-feedback.ivendnext.app (CitiXsys, US); it reads your till sales and customers' contacts with its own user and writes the requests. Customers' answers pass through it.
- A press makes what fits its 10 s; press again for the rest. Managers see each customer's number, email and link; anyone with a link can answer once.
- Messaging customers may need their consent: yours. Removing the app removes the answers: export first.
- Adds
- 2 new lists · 1 report · 1 event feed · 1 till extension · 1 Desk button
- Used by
- Retail manager, Store manager
- Licence
- Apache-2.0
Version and changes
Version 1.0.0 · 24 Oct 2026
1.0.0 (24 Oct 2026): First listed version, hosted by CitiXsys.
Need it your way?
An iVendNext partner can tailor this app to how your stores work: your own fields, rules and screens, delivered to your site alone. Ask your partner, or ask us through Help to introduce one in your region.
For builders: this app's code is open in the Partner Kit (Apache 2.0) · The code · How to make it your own
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Points and rewards: customers earn points on what they buy and redeem them at the till, and the cashier sees each customer's balance during the sale.
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Customers by store
At which stores each customer group may buy: account customers at their own store, trade customers at the trade counter. Anywhere else the till takes the customer off the sale, with your reason.
Customer code check
A one-time code texted to the customer's phone before their points, credit or account are used at the till. The cashier types the code the customer reads out; until it is right, no payment takes that customer.